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FAQs

PRODUCTS INFO FAQ

How often do you add new products ?
We keep adding new designs to our collection every month.

How do I know when new products have been added to your site ?
We send out a newsletter to all our customers, whenever we add new range to our product line.

Are your silver items real silver ?
Yes, all the silver jewelry items we sell are 92.5% pure Sterling Silver.


ORDER FAQ

What is your minimum order Amount or Quantity?
Our minimum order size is US $ 200 with minimum 05 pieces each design. Since we ship directly from India, we incur significant shipping costs, which makes it difficult to ship low value packages.

What is your order delivery Period?
The minimum period required to manufacture your order is 10 to 20 working days (depending on the order quantity) . And after shipping it takes 4 to 7 working days to reach you depending on the destination country.


PAYMENT OPTIONS FAQ

WE PROCESS ORDERS ONLY AFTER RECEIVING :-

1. 100% of order amount in advance for orders BELOW 2000 usd.


2. 50% of order amount in advance for orders ABOVE 2000usd.

TRANSFERRED VIA ELECTRONIC WIRE TRANSFER (T/T) DIRECTLY TO OUR BANK ACCOUNT OR BY WESTERN UNION MONEY TRANSFER OR PAYPAL. Shipments are made as soon as final amount is received when goods are ready for shipment. Alternativly you can open a LC in our favour of any prime bank.

SHIPPING FAQ *

Do your prices include shipping ?
ALL PRICES MENTIONED ON THIS WEB SITE OR QUOTED BY US INCLUDES SHIPPING CHARGES BY AIR FREIGHT FOR ORDERS ABOVE 10 KGS AND BY EMS FOR ORDERS BELOW 10KG. WE CHARGE A FLAT AMOUNT OF USD 50 $ FOR EACH SHIPMENT TOWARDS FORWARDING & CUSTOM EXPENSES.

Packing Of Your Shipments
All shipment parcels are well packed in Metal Boxes . The above prices are including the packing charges for your shipments. This also includes individual packing of each product in normal polybag packing.


INSURANCE
Please note : : All our international shipments are insured and we pay approximately 2% as insurance charges to the insurance company. This insurance cost is included in the prices .We are not charging seperatly our customers for the insurance cost of all our commercial international shipment.

Where do you ship from ?
We have our headquarters in jaipur(India) and all the items are shipped directly from here to you via international shipment carriers ..

How do you ship ?
Our prices offered with freight are for shipments UPTO 10 kilograms internationally by EMS and ABOVE 10 kilograms by AIR FREIGHT.
If you instruct to ship by UPS/Fedex/DHL then the additional difference in freight charges shall be charged to you by us or as discussed between us.
How long does it take for the item to be delivered ?
Normally the shipping company will take anywhere from 5-10 working days for delivery of your package.

Which countries do you ship to ?
We ship World Wide almost all countries in world.

What are your shipping charges ?
Our prices include actual shipping charges charged by the logistic companys and we try to get the best offers from them for benefit of our customers. We do not make profits on the shipping costs.

Do I have to pay any charges other than purchase price and shipping ?
Since your items will be shipped internationally, it is possible that you might be charged a Customs Duty by the government of your country if applicable. The rules and rates related to Customs Duty vary widely from country to country and it is not possible for us to predict or control those. We try our best to make sure that our customers are charged minimum or no Customs Duty by taking all the necessary steps. But in case, the customer is charged a duty, then it is the customers responsibility to pay the same.

Do you Custom Manufacture the designs ?
Our company will quickly manufacture any jewelry designs you desire. Since we are the factory you will get the best price from us! If you have an actual sample of the item you want manufactured kindly get in touch with our sales department. If you are a jewelry designer and have a blue print or you only have a picture of the product you want manufactured, kindly contact us.

**IF YOU HAVE ANY QUESTIONS REGARDING ABOVE FAQS PLEASE CONTACT US.










This website
is designed & maintained by
Nighthawks Design Studio
2007 copyright, Mahima Overseas.